Privacy Policy

Elyra (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit elyra.design, how we use it, and the rights available to you.

We collect only what is necessary. We do not sell, rent, or trade your personal information to any third party.

We collect information in two ways: directly from you when you interact with us, and automatically through standard web technologies when you browse our site.

• —Name and email address when you submit a contact or enquiry form
• —Phone number, if voluntarily provided in your message
• —Business name and project details you voluntarily share
• —Message content submitted through our contact channels
• —Technical information such as browser type, device type, and pages visited (collected anonymously)
• —Referral source and session behaviour, in aggregate only

We do not collect sensitive personal information such as financial data, health information, or government identification numbers.

When you submit our contact form, we collect your name, email address, and the content of your message. This information is used solely to respond to your enquiry. We retain form submissions for a reasonable period to manage ongoing correspondence and then securely delete them.

We will never use your contact details for unsolicited marketing without your explicit consent.

We use analytics tools to understand how visitors interact with our website. This data is collected in aggregate and anonymised; it does not identify individual users. Information collected includes page views, session duration, scroll depth, and referral sources.

Analytics data helps us improve our website, understand which content is most useful, and deliver a better experience. You may opt out of analytics tracking through your Cookie Preferences at any time.

We use cookies to support website functionality and to understand visitor behaviour. Cookies are small text files stored on your device. We use two categories of cookies:

• —Essential cookies: required for the site to function. Cannot be disabled.
• —Analytics cookies: help us understand how visitors use the site. Can be disabled.

For full details, including how to manage your preferences, please review our Cookie Policy.

The information we collect is used for the following purposes:

• —Responding to enquiries and project requests
• —Managing ongoing client correspondence
• —Improving our website experience based on aggregate usage patterns
• —Understanding how visitors engage with our content
• —Meeting legal or regulatory obligations where applicable

We process your data on the basis of legitimate interest (website analytics and operational improvements) and consent (where you have submitted a form or agreed to non essential cookies).

Our website uses a limited number of trusted third party services to support operations, including analytics providers and form handling tools. These providers:

• —Operate under their own privacy policies
• —Are selected for their commitment to data security and privacy compliance
• —Do not receive personally identifiable information beyond what is necessary
• —Do not use your data for their own marketing purposes

We do not embed social media tracking pixels or advertising networks on our website.

Depending on your location, applicable privacy legislation (including Canada’s PIPEDA, the European GDPR, and equivalent laws) may grant you rights including:

• —Access: request a copy of the personal information we hold about you
• —Correction: request that inaccurate or incomplete information be corrected
• —Deletion: request that your personal information be deleted
• —Objection: object to certain types of processing
• —Portability: receive your data in a structured, machine readable format
• —Withdrawal of consent: opt out of processing where consent is the legal basis
• —Complaint: lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at create@elyra.design. We aim to respond within five business days.

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

• —Contact form submissions: retained for up to 12 months to manage correspondence, then securely deleted
• —Project enquiry records: retained for the duration of any ongoing project relationship
• —Analytics data: retained in aggregate form for up to 26 months, then deleted
• —Cookie consent records: retained locally in your browser until you clear your site data

You may request earlier deletion of any personal information we hold by contacting us at create@elyra.design. We will respond within five business days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and access to collected data is restricted to authorised personnel only.

No method of transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

For any privacy related questions, requests, or concerns, please reach out directly:

• —Email: create@elyra.design
• —We aim to respond to all privacy enquiries within five business days

This policy may be updated periodically. Material changes will be reflected in the “Last updated” date at the top of this page. Continued use of the website following an update constitutes acceptance of the revised policy.